About

FAQ

• Where is the store based?

  Downey, CA

• Canceling Your Order / Refunds

  All sales are final. Once you place your order we do not give refunds or cancellations. Be sure to only buy from us knowing and understanding our made to order processing times, no exceptions. All orders will be processed and shipped to you directly from our manufacturer. Be sure to have your correct shipping address when placing your order.

  All orders get sent to production after 1 week. If you would like to change size, color or your shipping address please contact us as soon as possible!

  If you did not receive your order within 5 months of your purchase date please contact us.

  If you received your order and the items you received were damaged or you received the wrong item please contact us to resolve the issue.

• Check out our main online shop at www.holleyteatime.shop

  Our main online store has over 1,600 products, please visit it if you haven't yet.

  Visit our main online store at www.holleyteatime.shop

• How long will it take to receive my order?

  All clothing in or shop is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

  We are currently using a new manufacture who has multiple locations all over the world for the quickest processing times and delivery.

  Your order will be made and delivered to you roughly within 14-30 days of your order placed date.

  During Holidays please expect a delay.

• Do you accept orders placed outside of the US?

  We sure do!

• All art illustrations is original art designs by Holley who is the artist, designer and owner at Holley Tea Time

  Holley Tea Time is a magical & cute fashion brand. Original art designs on all clothing & accessories. Colorful, cute and whimsical fashion made to bring you daily happiness. We design our products inspired by kawaii J-Fashion from Harajuku. We love designing clothes especially for Fairy Kei, Decora Kei, Yume kawaii, Pastel Goth, Creepy Cute and other cute aesthetic styles.

• All jewelry is handmade with uv resin & polymer clay

  All jewelry and hair accessories is handmade by the owner, designer and artist at Holley Tea Time.

  All jewelry is made with a mix of polymer clay and uv resin.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.